Refund and Returns Policy

Refunds

Refunds and returns can be facilitated through our customer support team. To reach them please contact:

• Call 1300 33 77 88 weekdays between 3 – 8 PM or on weekends 9 AM to 5 PM
• Email orders@dymockstutoring.edu.au

Please do not return any items before having communicated with us.

To make a return we may ask for information including:

• details of the goods purchased
• the date that the goods were purchased
• the receipt or transaction number for the purchase
• your complaint
• what you believe will resolve your complaint

Please make a refund claim as soon as reasonably practicable after receiving the goods. Dymocks will investigate your claim within a reasonable time of receiving an email complying with the requirements above. You may be required to provide to Dymocks additional information and to send the goods back to Dymocks to a reply paid address provided by Dymocks. In addition, any reasonable costs incurred by you in claiming against this warranty will be reimbursed by Dymocks.

Before we accept a return on a purchase, we will ask you to post the item to us, at your own expense, so we can assess it for damage before processing your refund. If the item is established as having been damaged we will refund both the cost of the unit and the postage.

Damaged Items

If your item arrives to you in damaged condition please notify us within 5 days of receipt. We may require you to provide us with specific information and photographs of the damage for our further assessment. We will then arrange a replacement item. This process may take up to 7 days from you notifying us of the damaged item.

Change of mind

We do not accept returns and will not grant refunds for change of mind.

Australian Consumer Law

This section complements the preceding sections. To the extent of any inconsistency this section prevails.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our liability to you in respect of goods purchased by you from the Site is limited, at our option, to one or more of the following:

• the replacement of the goods;
• the supply of equivalent goods;
• the repair of the goods;
• the payment of the cost of replacing the goods (or of acquiring equivalent goods); or
• the payment of the cost of having the goods repaired.

The benefits of the warranty above are in addition to other rights and remedies which you may have at law in respect of the goods to which the warranty relates.